Shipping

    Shipping operations

Orders can only be shipped when payment is cleared
We will only process your order when your payment is cleared. Payments via PayPal e-check typically take one week to be cleared.

 

Ship directly from Herbalife Warehouses
Once your order has been submitted, NO changes or cancellations can be made. Please review your order before placing it to ensure it is correct. All orders will then send to and dispatched from Herbalife facilities directly.

 

Deliver in 2 - 5 business days
All orders ship on next business day and 98% are delivered within 3 business days via DPD Standard Delivery. However, we make no guarantee on that, it may take up to 5 business days for your order to arrive.

 

NO orders can be delivered to P.O.box addresses
DPD does not deliver to P.O.box addresses. Any order submitted with a P.O. Box address will be placed on hold until a non-P.O. Box address can be obtained via email. All addresses must be a physical address.

 

Shipping delay up to 1 business day (Fri-Sun)
Orders placed on Friday or on weekends might be delayed by up to 1 business day. In another word, there is a chance your order will be dispatched on coming Tuesday instead of Monday.

 

    Delivery estimates*

Herbalife Warehouses**
[Operations] Mon – Fri   [Note] Orders placed on Friday consider as Monday's orders

 

DPD Standard
[Operations] Mon – Sat   [Delivery] 2 – 5 business days

 * Delivery might be delayed due to Holidays, end of months and weekends rush.
** Orders might be processed late (up to 1 business day) by Herbalife warehouses due to weekends rush. 

We do not control carriers logistics, therefore we are not responsible for delivery delays.

    Damaged Shipment

All products are inspected before leaving Herbalife warehouses to ensure that there are no damages to the products. If you have received damaged shipment, please contact us immediately. We will do our best to resolve the issue.

    Lost or Stolen Packages

We understand that packages could be lost in transit. Please contact us immediately when you are in such event. We will do our best to investigate the case and get your order replaced. However, we are not responsible for lost or stolen packages that were delivered at your doorstep. It is your responsibility to leave instruction to the carrier if you're not able to receive the package(s).

    Backorders

Herbalife distributors do not control over the stock of products at Herbalife warehouses. We do not know the stock status of a product until we process your order. Backordered items might be shipped separately at no additional cost. Backordered items cannot be expedited or cancelled.

    Backlogs

Orders placed between the 25th and the 3rd of the following month might be slightly delayed.

    Places we ship to

We ship Herbalife products to the United Kingdom (England, Scotland, Wales, Northern Ireland).

    International orders (outside of UK)

We are currently serving international customers on the following websites:

If you plan to order Herbalife products to the above countries, you will need to get an account at the respective country site. If you already have an account here on the UK site, you will need to create a NEW account on the respective country site as all websites are managed separately. We do not accept orders from any other countries.

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